A written communication sent subsequent to a challenging exchange with a staff member. It serves as a record of the discussion, clarifies expectations, and reinforces agreed-upon action items. For example, after addressing performance issues, the communication would reiterate the specific areas needing improvement, the timeframe for improvement, and the support resources available to the employee.
Following up after a tense dialogue strengthens trust and demonstrates commitment to the employee’s success. It mitigates misunderstandings, ensures accountability, and provides a documented history, potentially valuable for future reference in performance management or conflict resolution. Historically, such practices have been shown to foster a more supportive and transparent workplace environment, ultimately leading to improved employee morale and productivity.