This concept represents the underlying operational rules and standards that govern individuals’ participation in a specific delivery network associated with a prominent e-commerce platform. It dictates the framework within which independent contractors function, ensuring service consistency and adherence to platform expectations. As an example, it might specify acceptable delivery timeframes, package handling procedures, or communication protocols with customers.
Adherence to these standards is paramount for maintaining eligibility within the delivery program and building a positive reputation. Benefits of understanding and conforming to these principles include minimizing potential penalties, maximizing earning potential through efficient deliveries, and fostering constructive interactions with recipients. The historical context involves an evolution from less structured, traditional delivery models to a system reliant on algorithmic assignment and performance monitoring.