The function allows messages received at one mailbox in the Microsoft 365 environment to be automatically sent to another. For instance, if an employee is on leave, their incoming correspondence can be directed to a colleague. This ensures timely response and prevents important communications from being missed.
This capability is vital for business continuity, improved workflow, and effective communication management. Historically, it addressed the challenge of information silos within organizations. It allows maintained access to correspondence even when personnel are absent or roles shift. Proper configuration allows users to remain informed, enhancing responsiveness and preventing disruption to business operations.