Communications from the municipal utility responsible for providing electricity to the city of Glasgow, Kentucky, often take the form of electronic mail. This method allows for efficient dissemination of information regarding service updates, billing inquiries, outage notifications, and general announcements to customers.
The use of this digital communication channel improves transparency and accessibility for residents. It streamlines interactions between the utility and its ratepayers, replacing traditional mailings and phone calls for many routine matters. The shift to electronic messaging also provides a readily searchable archive of past communications, benefiting both the utility and its customer base.
