A situation where video content streams correctly from Amazon’s video on demand service, but the accompanying audio is absent or inaudible. As an example, a user might observe images playing normally, yet hear no dialogue, music, or sound effects while watching a film or television episode.
Absence of sound significantly detracts from the viewing experience, hindering enjoyment and potentially rendering the content incomprehensible. Historically, resolution often involved troubleshooting playback settings, device configurations, and network connectivity.