A property owner’s failure to acknowledge or reply to electronic communications from a tenant constitutes a lack of responsiveness. For instance, if a tenant reports a plumbing issue via email and receives no confirmation or follow-up from the landlord within a reasonable timeframe, this exemplifies the issue.
This absence of communication can erode the tenant-landlord relationship, potentially leading to disputes and legal complications. Historically, communication relied on physical letters or phone calls; the advent of email offered a faster and more readily documented means of correspondence, making a lack of response more conspicuous and potentially detrimental.
