The inability of Amazon delivery vehicles or personnel to maintain consistent connectivity during transit, especially within areas known for network challenges, results in disruptions. For example, drivers encountering dead zones may be unable to update package locations in real-time or receive updated routing information.
Effective communication throughout the delivery process is essential for supply chain transparency and customer satisfaction. Connectivity loss degrades visibility, potentially causing delays, misdeliveries, and increased customer service inquiries. The issue has become more pronounced with the increasing reliance on dynamic routing and real-time delivery adjustments.