On Amazon Seller Central, the term refers to orders placed by customers that require fulfillment. These orders are in a state of waiting for the seller to take action, such as confirming shipment or processing cancellation requests. An example includes an order placed two days ago that the seller has yet to mark as shipped; it remains in the “open” state until its status changes.
The accurate and timely management of these pending transactions is critical for maintaining positive seller performance metrics. Prompt action on these commitments contributes to high customer satisfaction, which in turn positively impacts seller ratings and can influence the Buy Box algorithm. Historically, delayed handling of these commitments has led to lower seller rankings and potential account suspension.