Expressing gratitude for understanding and tolerance shown during delays or challenging situations is a common practice in professional correspondence. Such expressions often appear in emails following service disruptions, project setbacks, or when responding to inquiries requiring extended investigation. For example, a customer service representative might include this phrase after resolving a technical issue that required significant troubleshooting time.
Acknowledging someone’s patience demonstrates empathy and strengthens professional relationships. It can mitigate potential frustration or dissatisfaction arising from the delay, fostering goodwill and maintaining a positive interaction. Historically, formal apologies for inconvenience have been standard business etiquette; this contemporary phrasing serves a similar function, adapting the sentiment for the speed and informality of electronic communication.
