The phrase identifies a technical difficulty experienced while using a specific video streaming service. It indicates the absence of audio output during playback of content on Amazon Prime Video. This issue prevents users from hearing the dialogue, music, or sound effects intended to accompany the video, significantly diminishing the viewing experience. For example, a user streaming a movie on the platform might observe the video playing normally but hear no sound from their speakers or headphones.
Addressing this audio issue is important because it directly impacts user satisfaction and the perceived value of the subscription service. Resolving sound-related problems ensures that customers can fully enjoy the content they are paying for. Historically, this type of problem has been a common source of frustration for users of streaming platforms, necessitating troubleshooting guides and technical support resources.