A method for reaching out to an organization’s support or information services using a pre-emptive approach. This involves initiating communication before a problem is reported by the user. An example would be an automated notification system alerting a user about a potential security vulnerability in their software, accompanied by specific remediation steps and the means to contact support directly. The contact point, often a dedicated email, streamlines the resolution process.
This approach offers several advantages. It can reduce the volume of reactive support requests by resolving issues before they escalate. This can lead to improved user satisfaction and a perception of greater organizational responsiveness. Historically, such preemptive communication was limited by the manual effort involved. However, advancements in automated monitoring and data analytics now allow organizations to identify potential problems and address them more efficiently.
