The phrase describes the process of accessing instructional or operational materials related to Amazon Connect, a cloud-based contact center service, through a digital medium. This typically involves locating and reviewing documentation, guides, or tutorials available on the internet, in order to facilitate successful implementation and utilization of the Amazon Connect platform. For example, an administrator might engage in this activity to understand how to configure call routing or integrate with other AWS services.
The ability to quickly access and comprehend this information is critical for efficient deployment and management of Amazon Connect. It enables users to self-serve, resolve issues independently, and stay abreast of updates and best practices. Historically, users relied on printed manuals or instructor-led training; online access offers a more dynamic and readily available alternative, reducing downtime and improving overall operational effectiveness. The advantages of this include reduced support tickets, faster onboarding of new agents, and more optimized contact center workflows.