The function of automatically forwarding incoming messages from one mailbox to another within the Microsoft 365 environment is a common administrative task. This process ensures that emails sent to a specific address are automatically delivered to an alternative designated recipient. For example, when an employee leaves an organization, messages sent to their former work address can be routed to their manager or a team inbox for continuity.
This capability is essential for maintaining seamless communication, particularly during personnel changes, extended absences, or when managing multiple roles from a single inbox. It offers significant benefits, including minimizing disruption, preventing lost communication, and streamlining workflow. Historically, email forwarding was configured through various client-side rules. However, modern systems offer server-side configuration options for increased reliability and administrative control.
