A communication indicating a need to alter the originally scheduled delivery time of a package, initiated after the order has been processed by the online retailer. For example, a customer may receive such a notification after placing an order, advising them of the option to modify the delivery window if the proposed time is inconvenient.
The ability to adjust delivery schedules offers increased convenience and customer satisfaction. Historically, package delivery required the recipient to be present at the initial delivery attempt, leading to potential missed deliveries and inconvenience. Providing options for modification reduces the likelihood of these issues, enhancing the overall fulfillment experience and fostering customer loyalty.