The process involves practical, in-the-field observation and assessment of delivery associates. New or less experienced drivers accompany seasoned professionals to learn best practices, safety protocols, and efficient delivery methods. This observational learning helps ensure adherence to company standards and provides a real-world understanding of the demands of the job.
A core component of onboarding and continuous improvement, this method offers several advantages. It reinforces theoretical knowledge with practical application, facilitates immediate feedback, and promotes a culture of safety and efficiency. Historically, on-the-job training has been recognized as a highly effective approach for skill development and knowledge transfer in various industries, and its adaptation to the logistics sector reflects its enduring value.
