A situation where a purchase made on Amazon has not been dispatched by the seller or Amazon itself, despite the scheduled delivery date indicating that the item should arrive on the current day. This scenario often involves a discrepancy between the expected arrival and the actual status of the order’s shipment.
The timely dispatch and delivery of orders are crucial for customer satisfaction and maintaining a positive brand reputation for e-commerce platforms. Delayed shipments can lead to customer frustration, lost sales, and negative reviews. Historically, the rise of e-commerce has created a heightened expectation for rapid and predictable delivery times, making instances of non-shipped orders, particularly on the expected delivery date, a significant concern for both consumers and businesses.