The unlawful appropriation of parcels by individuals employed to deliver them constitutes a serious breach of trust and a form of theft. This involves delivery personnel, specifically those contracted by or working for the e-commerce giant, Amazon, intentionally taking possession of packages that are intended for customers. An example would be a driver marking a package as “delivered” while retaining it for personal use or resale.
This type of criminal activity undermines the integrity of the entire delivery system and erodes consumer confidence in online retail. Its occurrence has led to increased security measures, investigations, and efforts to improve accountability within delivery networks. Historically, instances of theft by delivery personnel have been sporadic, but increased media attention and anecdotal evidence suggest a growing concern for consumers and the company.