The act of directing and monitoring worker activities to ensure alignment with organizational goals is a core function of management. This involves establishing performance standards, implementing systems for oversight, and taking corrective actions when deviations occur. For example, Amazon managers might utilize metrics like units processed per hour or customer satisfaction scores to assess employee performance and guide their work.
Effective oversight can lead to increased efficiency, improved quality of output, and greater adherence to company policies. Historically, managerial oversight has evolved from hierarchical, top-down approaches to more collaborative and data-driven methods. When implemented thoughtfully, it provides a framework for accountability and continuous improvement, contributing to a more predictable and stable operating environment.
