Voluntary payments, separate from the purchase price, offered by customers to delivery personnel or service providers utilizing the Amazon platform are commonly available. These gratuities function as a direct way for patrons to express satisfaction with the quality and efficiency of the service received. An example would be a customer adding a pre-determined amount to their delivery driver’s compensation after a successful and timely package arrival.
These supplemental payments are important because they can significantly augment the earnings of individuals working within Amazon’s service network. They provide a tangible incentive for excellent performance and contribute to improved morale. Historically, these voluntary contributions were less formalized within the Amazon ecosystem but have grown to become an expected element of certain services, reflecting a broader societal trend toward tipping in service industries.