A situation where a user encounters difficulties in accessing, modifying, or utilizing the functionalities associated with their curated selections of items on the Amazon platform. For example, a user might be unable to add items to a wish list, find a previously saved shopping list, or experience error messages when attempting to access a list.
Efficient management of curated item selections is integral to the user experience on e-commerce platforms. These lists facilitate future purchases, enable price tracking, and support collaborative shopping. Disruption to this function impedes the planning and execution of purchases, and detracts from overall platform satisfaction. Historically, such problems have been linked to server-side issues, browser compatibility problems, and account-specific data corruption.